Tiger Shuttle Terms, Conditions and Privacy policies
Masks
- Mask are recommended when riding the shuttle.
Shuttle departure time and late arrivals
- To stay on schedule and to be respectful of your fellow pilots, the shuttle leaves on time.
- The scheduled departure time is from the landing zone.
- Please be on the shuttle and by the scheduled departure time.
- As of 9/1/2021, the shuttle no longer stops at Seattle Paragliding.
- Please allow buffer time for Issaquah-Hobart backups and finding parking.
Cancellations
- Refunds will be issued in the form of digital credits which can be used for future shuttle reservations.
- Until an automated feature exists for cancellations, you must cancel a reservation via email to support@tigershuttle.com.
- To cancel a reservation, send your email your reservation is under and the shuttle run date and time you would like to cancel to support@tigershuttle.com.
- The time of your email will determine the refund policy below.
Refund Policy
Generally, we will follow the refund policy below. Management does understand things sometimes are out of our control, and may provide a grace refund in exceptional cases.-
Full refund (via digital credits) - Cancelling more than 1 hour prior to departure time.
- Cancelling at any time conditions have deteriorated and become unsafe to fly (blown out, East winds, rain)
- Cancelling because you were in the air having an awesome flight. We don't expect you to land just to make your shuttle reservation. Have a great flight!
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50% refund (via digital credits) - Cancelling inside 1 hour but more than 20 minutes
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Refunds will generally not be for the following, but may be at Tiger Shuttle's discretion - Cancelling within 20 minutes of departure
- No-show
- Late arrival / not availalble to board when the shuttle departs
Dignity and Respect
- Please treat your driver and fellow passengers with dignity and respect.
- The Tiger Shuttle reserves the right to refuse service to anyone who is unable to do so.
Privacy Policy
Our privacy policy is pretty simple. Your information is only used for the obvious operations of the shuttle and will never be shared. Your payment instrument details (cards or ACH) are stored by our payment gateway partner Stripe. The Tiger Shuttle site is PCI compliant and does not have access to your credit card details. Riders names may appear on the in-shuttle display so we know who is loading and if anyone is missing. We may use your phone to let you know if a shuttle you are scheduled for is cancelled.
That's about it!
If you have any questions, email support@TigerShuttle.com